Privacy Policy

Last Updated: 1/1/2026
 
At Animal Hospital of West Lake Forest, we are committed to protecting the privacy and security of our clients and website visitors. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.
 
Information We Collect
We may collect personal information that you voluntarily provide through our website, including when you:
 
• Fill out a contact form
• Request an appointment
• Submit questions or comments
• Sign up for reminders, updates, or communications
 
This information may include:
 
• Name
• Email address
• Phone number
• Information about your pet
• Any message or information you provide through our forms
 
Our website may also automatically collect certain non-personal information such as:
 
• Browser type
• Device information
• IP address
• Pages visited and time spent on the website
 
This information helps us improve the functionality and performance of our website.
 
How We Use Your Information
The information we collect may be used to:
 
• Respond to inquiries and messages
• Schedule or confirm appointments
• Provide veterinary services and client support
• Send reminders or updates related to your pet’s care
• Improve our website and services
• Communicate important clinic information
 
We only collect information necessary to provide our services and improve the user experience.
 
Communication Consent
By submitting forms through our website, you consent to receive communication from our practice, which may include phone calls, emails, or text messages regarding your inquiry, appointment, or your pet’s care.
 
You may opt out of marketing or promotional communications at any time.
 
Sharing of Information
Animal Hospital of West Lake Forest does not sell, rent, or trade your personal information to third parties.
 
Information may be shared only in limited circumstances, such as with trusted service providers that assist in operating our website, managing communications, or providing services on our behalf. These service providers are required to protect your information and only use it for the purposes for which it was provided.
 
We may also disclose information when required by law, legal process, or to protect the rights, safety, or property of our practice, staff, or clients.
 
No mobile opt-in data or numbers will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
 
Third-Party Services
Our website may use third-party tools or services such as:
 
• Online appointment platforms
• Patient communication systems
• Analytics services
• Website hosting providers
 
These third parties may collect or process information according to their own privacy policies. We encourage users to review those policies when applicable.
 
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of internet transmission or electronic storage is completely secure.
 
Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13.
 
Links to Other Websites
Our website may contain links to external websites for informational purposes. We are not responsible for the privacy practices or content of those third-party sites.
 
Your Privacy Rights
You may request to:
 
• Review the personal information we have about you
• Correct inaccurate information
• Request deletion of your information when appropriate
 
To make a request, please contact us using the information below.
 
Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
 
Animal Hospital of West Lake Forest
999 Sherwood Drive
Lake Bluff, IL 60044
Phone: (847) 234-2110